VICTORIA CLOISTERS
OUR APARTMENTS
Victoria Cloisters is a modern development of fifteen one and two apartments, available exclusively through The Queen’s Hotel. These central apartments are ideal for self-catering holiday stays as well as short term lets for business travellers seeking a little extra space and independence.
Conveniently located just 100 metres from the hotel on Fetter Lane, the Victoria Cloisters gated complex sits right in the heart of York city centre. The train station and many of the city’s famous attractions are just a short walk away.
Offering comfortable and convenient accommodation, Victoria Cloisters combines the comfort of home living with the service and support of the hotel — making them the ideal choice for both leisure and business guests.
APARTMENT FACILITIES
All our apartments offer:
- Welcome tea and coffee
- Separate bedroom and lounge/kitchen facilities
- Kitchen with kettle, toaster, oven, hob, microwave, fridge, washing machine, cooking utensils
- Linen and towels
- Hairdryer
- Comfortable furniture
- Dining facilities
- Smart TV
- Free WIFI
- Bluetooth speaker
- Bathroom with shower & bath with complimentary hand wash and shower/shampoo gel
- Individual temperature controlled heating
Available to use:
- Iron & Ironing Board
On Request:
- Cot
- Highchair
Please note the apartments are located over 3 floors, there is no lift. Ground/low floor apartments must be requested at time of booking (subject to availability).
No Pets/No Smoking.
APARTMENT ARRIVAL AND DEPARTURE
Apartment guests may check in from 3:00pm on the day of arrival. Keys should be collected from The Queens Hotel Reception.
A security deposit of £100 is required on arrival. We accept Visa and Mastercard. Please note that we cannot accept cash payments for this deposit. Your card will be pre-authorised only.
All apartments secured with a debit/credit card payment will be held until 11:00am on the following day. Non-arrivals will be charged in full. Cancellation policy is 14 days prior to arrival.
For non-British guests, passport information is required upon arrival in accordance with UK regulations. On the day of departure, we kindly ask guests to vacate their apartments by 10:00am and return the keys to The Queens Hotel reception. Left luggage facilities are available at Reception, allowing you to make the most of your time exploring York before arrival or after check-out.
THE QUEENS HOTEL
PRIVACY POLICY
This privacy statement discloses the privacy practices for www.queenshotel-york.com
It applies solely to this website; links within this site to other websites are not covered by this privacy statement.
Information collection and use
This website does not store or collect any personal information about site users. The system will record your email address and other information if volunteered to us by you through certain sections of the site, such as commenting making a booking or enquiry. This information shall be treated as confidential. It may only be used for internal review, making a booking and to contact you regarding any feedback.
Cookies
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
In general, we use cookies and our records of the pages users have visited to gather information about all of our users collectively, such as what areas users visit most frequently and what services are accessed most. This information helps us determine what is most beneficial for our users, and how we can continually create a better overall experience for our users and improve our website in order to tailor it to customer needs.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
You can easily remove any cookies that have been created in the cookie folder of your browser. For example, if you are on Windows machine, here are the steps on how to use Windows Explorer to erase cookie files:
- Click on ‘Windows Explorer’
- Click on ‘Tools’
- Click on ‘Internet Options’
- Click on the ‘General’ tab
- Click on the ‘Delete’ button in the ‘Browsing History’ section
- Click on the ‘Delete Cookies’ button next to the ‘Cookies’ section
- Close when finished
- Click on the ‘Ok’ button to close
Notification of changes
Our web team reserves the right to change the privacy statement without notice. It is the responsibility of users to check this privacy statement regularly.
Use of the website
Accuracy of details
While we have tried to ensure that all information about the property, facilities, attractions and events is accurate we cannot accept responsibility if this is not the case. Please do remember that facilities may alter from time to time and The Queens Hotel cannot be held responsible for any changes that occur or any errors or omissions in respect of the information. Liability is therefore excluded for any loss of expense incurred further to reliance upon such information.
Links to other sites
All links provided from www.queenshotel-york.com and its subsidiary websites are done so in good faith in order to give you easy access to additional information. The Queens Hotel makes no representations in respect of such websites and does not endorse them in any way and cannot be held responsible for the content of these sites, or any links within them. The Queens Hotel are not responsible for data collection and privacy policies of these sites, and you should read their privacy and security policies before providing any personal data to them.
Privacy policy and security
Your privacy and security is important to us when visiting our Site. The Queens Hotel will not loan, rent or sell your personal details to any third parties without your prior consent and will comply with all data protection legislation in force from time to time with regard to the treatment of any data it collects using the website. You will not receive unsolicited e-mails from us.
Use
You agree that you will not undertake any action that interferes or attempts to interfere with the proper working of this Site and that you will not take any action that imposes an unreasonable or disproportionately large loan on the Site’s infrastructure.
Choice of law
These Terms and Conditions are subject to English Law and any dispute in relation to them shall be subject to the exclusive jurisdiction of the English Courts.
TERMS AND CONDITIONS
These are the terms and conditions which apply to your booking at The Queens Hotel & Victoria Cloisters York whether you make a booking direct or via a website.
BOOKING & PAYMENT CONDITIONS
Guests may book in advance by either contacting the Hotel directly, via the website or by using an Internet Agent. Rooms are subject to availability and the Queens Hotel reserves the right to refuse any booking for good reason. Payment by debit or credit card is required upon arrival for all Hotel bookings. Pre-payment, 14 days in advance of arrival is required for all apartment bookings. This is also in accordance with Internet Agents Terms and Conditions.
The Queens Hotel & Victoria Cloisters does not accept social groups including stag and hen parties. Bookings of 3 or more rooms/apartments with 4+ guests constitute a group.
CHARGES
Prices will be confirmed to you by our representative at the time of making your reservation. Any meals, service or VAT (at the current rate) are included as specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates.
PAYMENT
Hotel booking
You will be asked to provide a credit/debit card at the time of the booking to secure your reservation. An authorisation of your card will be processed at the time of booking. Where a deposit or full payment is required in advance; by booking you are authorising the debiting or pre-authorising of the card details provided.
Apartment booking
Full payment will be due 14 days prior to arrival. If booking within 14 days full payment will be due immediately. We accept all major cards except Diners and American Express and have no hidden charges. Late payments may result in cancellation of the booking and the cancellation policy will then apply as if you had requested the cancellation.
CANCELLATION / NON-ARRIVAL
Hotel Booking
The cancellation policy varies according to the rate booked and date confirmed, however, the majority of reservations may be cancelled up to 12 noon 24 hours prior to arrival without charge. Please check with our representative upon confirming your booking. Cancellations and non-arrival charges of 100% apply after this time.
Apartment booking
In the event of you cancelling your stay within 14 days of the arrival date at one of our Victoria Cloisters apartments we will charge 100% cancellation fee of the total stay. We recommend that you take out Holiday Insurance to help cover you with any unforeseen cancellation charges you may be liable for. In the unlikely event that Queens Staith Leisure Ltd should need to cancel your stay we will of course refund the full cost paid for your stay.
CHANGE OF BOOKING DETAILS
Reservations may be amended in with the booking conditions accepted at the time of the original reservation/s. Changes may be made subject to those conditions and any deposit/pre-payment held is subject to those booking terms at the time of the original reservation. All changes to the arrival date and or room type is subject to availability at the time that the change is requested and may result in a possible rate change.
GROUP BOOKINGS
Family and mixed couples’ groups only are accepted. Reservations of single sex celebratory parties, sports groups, social groups, stag or hen parties are not permitted.
The Hotel will only accept small groups up to 6 people in total.
Number of people per apartment:
A maximum of 4 adults can be accommodated in most apartments except apartment numbers, 1,4,7,9 and 10 which can accommodate 2 people only. Advance notice must be given when utilising the sofa beds in our apartments so that bed linen can be prepared for your arrival. A maximum of 8 people booked in no more than 3 apartments can be accepted.
ARRIVAL AND DEPARTURE
Hotel booking
Guests may check into their hotel rooms and apartments on the day of arrival from 3.00pm. All rooms that have been secured by debit/credit card or pre-paid at the time of booking will be held until 11am on the following day. No cheque payments will be accepted for rooms or service at the Hotel.
On the day of departure we request that guests vacate their hotel bedrooms no later than 11.00am and their self- catering apartments by 10.00am. Late check out after this time may be requested but is never guaranteed.
We have limited left luggage available, please ask Reception for assistance.
Apartment booking
Collection of Keys and access:
Keys should be collected from the Reception desk at The Queens Hotel on Queens Staith Road, off Skeldergate, (YO1 6DH). Check in time is 3pm and check out time is 10am.
There is no on street parking either on Queens Staith Road or Fetter Lane between the hours of 8am and 6pm, you may offload luggage at either location for a short time only. Victoria Cloisters is a short 2-minute walk from The Queens Hotel. The Queens Hotel reception is manned 24 hours; late arrivals can be accommodated. An extra set of keys can be requested for a £50 deposit which is refundable upon return of the keys.
Apartment Departure Procedure:
We politely request that you help us to maintain a safe environment for our cleaning team by following the departure procedures:
- Please wash all cutlery, crockery and utensils used during your stay
- Please take all rubbish and recycling to the communal waste bins in the car park and dispose appropriately
- Please leave your apartment tidy for our cleaning team
- Please depart by 10.00am and drop your keys at The Queens Hotel Reception
Damage & Breakages at Victoria Cloisters:
We will require a credit or debit card deposit of £100 per apartment upon collection of keys from The Queens Hotel. This deposit is *refundable on your day of departure once the occupied apartment has been vacated and checked. Lost keys, breakages, damage and unreasonable cleaning costs will be charged for. * Refunds may take the bank up to 7-10 working days to deposit into your account.
PARKING
Hotel booking
The hotel has limited private car parking. Spaces must be reserved in advance by contact the hotel only. Each space is charged at £19.00 per night and is guaranteed from 12noon on the arrival day until 12noon only on the departure day. The car park is subject to flood in extreme weather conditions. Should the hotel need to close the car park we will endeavour to contact guests with a pre-booked space prior to arrival.
Apartment booking
Parking is limited at Victoria Cloisters. Space must be reserved in advance. Space for 8 vehicles is therefore only one vehicle per apartment can be reserved. Parking is included in the apartment price and is guaranteed from 12 noon on arrival day until 12 noon on the day of departure. The height restriction of the car park is 2.25 metres
Alternative parking is available a short distance from the hotel/apartments and charges approximately £20.00 per car per 24 hour stay. The Hotel/Victoria Cloisters is not responsible for the extra cost incurred in utilising this facility.
ROOMS AND APARTMENTS
It is your responsibility to verify the details of a room/apartment when you request a booking to ensure that it meets your requirements.
The Queens Hotel has a limited number of smoking rooms. There is a no smoking policy at Victoria Cloisters. In the event that you or any member of your party smoke in a non-smoking room we reserve the right to charge you £100.00 for specialist cleaning to make the room fit once again as a non-smoking environment. Should we lose subsequent business as a direct result of smoke odours in the hotel bedrooms or apartments we reserve the right to recover our losses directly from the offender.
Both properties do not allow pets.
If you or any member of your party causes any damage to the hotel or apartment interiors, room’s interiors or soft furnishings, we reserve the right to charge you for the cost of repair of any such damage and for any loss of earnings incurred due to rooms/apartments being placed out of service whilst awaiting repair.
Should any antisocial behaviour or damage to hotel or apartment property result in the refunding of monies paid by other guests this cost will be taken from the debit/credit details provided to guarantee the reservation.
Victoria Cloisters is set over 4 floors and there are no lifts. Ground floor rooms are available and must be requested at the time of booking.
INCLUSIONS AT VICTORIA CLOISTERS
Victoria Cloisters property is classed as self-catering therefore you should prepare to provide your own food and drink; there are a number of local supermarkets within walking distance.
The cost of your apartment includes all bedding, linen and towels. Toilet rolls, shampoo, shower gel and soap, washing up liquid, cleaning product, hand-soap, jay cloth and tea towel are also provided. Electricity, WIFI, kitchen utensils and equipment are included.
Children's cots and high chairs are available on request at no extra charge. An iron and board will be available for apartment occupants to share during their stay.
RESTAURANT
Table booking is essential for breakfast and dinner service. Priority booking is given to those booked on a meal inclusive package.
BEHAVIOUR
You are expected to conduct yourself at all times in an orderly and acceptable manner and not to disrupt the quiet enjoyment of other guests. Likewise all staff members will treat all guests in a polite and courteous manner. The Hotel reserves the right to immediately terminate your booking if we (acting reasonable) deem your conduct to be offensive or in breach of this clause.
Victoria Cloisters is located on Fetter Lane, approx. 200 yards from the hotel, this is a residential area, other apartments at Victoria Cloisters may also be occupied so we ask for your consideration in keeping noise and disruption to a minimum. The Queens Staith Leisure management and staff reserve the right to evict guests who cause noise, damage or disruption. In such circumstances no refund will be given.
FORCE MAJEURE
The Queens Hotel and Victoria Cloisters Management shall not be in breach of this agreement if it does not provide the services under this agreement due to the following circumstances:
- Industrial action by the company’s employees or suppliers.
- Fire, lighting, explosion, riot, civil commotion, malicious damage, extreme weather conditions, storm, flood, burst pipes, earthquake, pandemic, terrorism and the Hotel/Apartments being damaged or destroyed.
- Postal or internet bookings that have not reached the Hotel.
- Breakdown of machinery, or and failure to supply the Hotel with gas, electricity, water etc, outside the control of the company.
JURISDICTION
Any dispute, which cannot be settled on an amicable basis relating to the validity, interpretation and performance of the present terms and conditions, shall go before the courts in whose jurisdiction the Hotel and Apartment is located.